Delivery
Christmas Delivery
Last deliveries before Christmas will be on Friday 22nd December. Website orders need to be placed by Thursday 21st December at 1.00pm at the latest.
Our shipments will restart on Tuesday 2nd January 2024.
Next Day Delivery
All orders received before 2pm for delivery to Mainland UK* will be ready for shipping on a NEXT WORKING DAY delivery service.
Free Delivery
Orders over £200 excluding VAT will be delivered FREE to addresses within Mainland UK*
- A handling charge of £15.00 applies to orders between £100-£199 exc VAT to mainland UK.
- There is a minimum order value of £100 exc VAT.
Delivery Times and Unloading
Delivery will be made between 8.30am and 6.00pm, so please ensure that you are
available to accept delivery during this period. Timed or restricted deliveries may be subject to an extra charge.
If you have the DPD app you will receive a one-hour timeslot and a 30 minute notification. You will also receive an extra alert "You're Next" when your next in the drivers delivery schedule.
For parcel deliveries we will make two attempts to deliver your order - if you do not take delivery of your goods at the time of the second attempt, the delivery charge will still be payable by you but the goods will be returned to us. Should you wish us to subsequently redeliver your goods at a further time then another delivery charge will be incurred.
For bulk or palletised orders we will make one attempt to deliver your order, redelivery will be chargeable. NB: Most box orders are palletised.
For palletised orders a forklift must be available for unloading on site. Please make us aware of any delivery restrictions you may have.
Mainland UK*
Mainland UK excludes Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands. Also some other Scottish regions have different delivery schedules and charges.
For deliveries outside Mainland UK, once you have placed your order we will contact you to confirm delivery date and charges if applicable, prior to taking any payment.
Special Delivery Requirements
Please contact us for the delivery charges to Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands or for timed delivery;
sales@kilby.co.uk or telephone us on 01564 823 176.
Collections
Collections may be arranged by appointment only. Please note handling charges still apply.
Although we do not operate a trade counter one of our team would be happy to help you, please telephone for an appointment.
For other information please see our
terms and conditions.