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Delivery

Next Day Delivery

We offer NEXT WORKING DAY delivery for all orders to Mainland UK* providing your order is received before 3pm (For next day delivery on palletised goods or multiple packages please place your order before 2pm).

Free Delivery

Orders over £200 excluding VAT will be delivered FREE using a NEXT WORKING DAY carrier service to addresses within Mainland UK*

  • A handling charge of £15.00 applies to orders between £25-£199 exc VAT to mainland UK.
  • There is a minimum order value of £25.00 exc VAT.  

Delivery Times

Delivery will be made between 8.30am and 6.00pm, so please ensure that you are available to accept delivery during this period. Timed or restricted deliveries may be subject to an extra charge.

For parcel deliveries we will make two attempts to deliver your order - if you do not take delivery of your goods at the time of the second attempt, the delivery charge will still be payable by you but the goods will be returned to us. Should you wish us to subsequently redeliver your goods at a further time then another delivery charge will be incurred. For bulk or palletised orders we will make one attempt to deliver your order, redelivery will be chargeable.

We have a reliable next day delivery service. Unfortunately orders are delivered by carrier and we cannot guarantee delivery times.

Mainland UK*

Mainland UK excludes Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands. Also some other Scottish regions have different delivery schedules and charges.  

For deliveries outside Mainland UK, once you have placed your order we will contact you to confirm delivery date and charges if applicable, prior to taking any payment.

Special Delivery Requirements

Please contact us for the delivery charges to Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands or for timed delivery; sales@kilby.co.uk or telephone us on 01564 823 176.

Collections

Collections may be arranged by appointment only.  Please note handling charges still apply. 

Although we do not operate a trade counter one of our team would be happy to help you, please telephone for an appointment.

For other information please see our terms and conditions.